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Order Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
Returns and Replacements
We strive to ensure you are completely satisfied with your purchase. If you receive a product that is defective or damaged during shipping, we will gladly replace or exchange it. Please note that we do not provide guarantees or warranties for the products, but if they are damaged during shipping, we will offer a return or replacement. To initiate a return, please follow these steps:
- Contact Us: Notify us of the issue within 30 days of receiving the product. Provide details and, if possible, include photos of the defective or damaged item.
- Ship the Item: Notify us, and we will arrange for a delivery service to pick up the product. Carefully package the product to avoid further damage during return shipping. Include all original packaging, accessories, and documentation.
- Replacement : Once we receive the returned item and verify the defect or damage, we will promptly send you a replacement or process an exchange as preferred.
If you have any questions or need further assistance, feel free to contact our customer support team.