Frequently Asked Questions

Shipping Information

How to cancel Order?

If you need to cancel your order, you can follow these simple steps:

  1. Log in to your account on our website using your credentials.
  2. Once logged in, go to the "Order History" or "My Orders" section.
  3. Find the specific order you want to cancel within the order history.
  4. Click on the order number and look for the option to cancel the order. Follow the provided instructions to confirm the cancellation.
  5. After successfully canceling the order, you will receive a confirmation email. Please note that orders can only be canceled within a specific time frame after placement.

How to Solve payment issues?

If you encounter any payment issues, we're here to assist you promptly. Follow these steps to resolve payment issues:

  1. Contact Us via WhatsApp: For the fastest response, we recommend reaching out to us via WhatsApp. You can find our WhatsApp contact details on the "Contact Us" page.
  2. Include Screenshots: To expedite the resolution process, please provide screenshots of the payment-related issue. This will help us better understand and address your concern.
  3. Explain the Issue: Clearly explain the issue you're facing in your message. The more details you provide, the quicker and more accurately we can assist you.

Is Cash on delivery (cod) available?

Yes, we offer Cash on Delivery (COD) as a convenient payment option for your orders.

How can I track my order?

If you want to track your order, reach out to our Customer Support for assistance. Contact us via: Email: info@tinkerism.in | WhatsApp: Visit our "Contact Us" page on our website.

Other Information

How to check status of my order?

Step 1: Visit our website and log in to your account using your credentials.
Step 2: Once logged in, go to the user account dashboard.
Step 3: Look for the "Order History" or "My Orders" section. Click on it to view your past orders.
Step 4: In the order history, find the specific order for which you want to check the status.
Step 5: Click on the order number to access detailed information.
Step 6: Within the order details, you'll find the current status of your order. Common statuses include "Processing," "Shipped," or "Delivered."
Step 7: If the order has been shipped, you may find a tracking number and a link to track the shipment in real-time.

How Long Will it Take To Get My Package?

Step 1: Start by adding the desired items to your shopping cart on our website.
Step 2: Once your items are in the cart, click on the "Checkout" button to proceed with your order.
Step 3: During the checkout process, enter your shipping address. The estimated shipping time may vary based on your location.
Step 4: Choose your preferred shipping method. The available options typically include standard shipping etc.
Step 5: Before completing the purchase, review the estimated delivery time provided for shipping. This information is often displayed on the checkout page.
Step 6: Once you've reviewed the shipping details and estimated delivery time, confirm your order and proceed to payment.
Step 7: After placing the order, monitor your email for order confirmation and shipping updates. We will send you notifications as your order progresses.
Step 8: If your order has been shipped, you'll receive an email with a tracking number. Use this tracking number to monitor the real-time status of your shipment.

What payment methods do you accept?

We offer a variety of convenient payment methods to make your shopping experience seamless. At checkout, you can choose from the following payment options:

  1. UPI (Unified Payments Interface):

    Use your UPI ID to make secure and instant transactions directly from your bank account.

  2. Cash on Delivery (COD):

    Opt for Cash on Delivery if you prefer to pay in cash when your order is delivered to your doorstep.

  3. Banking and Credit Card:

    Enjoy the flexibility of paying with a credit card. We accept major credit cards, providing a secure and straightforward transaction process.

Feel free to choose the option that best suits your preferences during the checkout process.

Do you offer fast shipping?

No, we do not currently offer fast shipping options. Our standard shipping options and delivery times can be reviewed during the checkout process. We prioritize providing reliable and consistent shipping services to ensure your order reaches you securely.

How can I track my order?

If you would like to track your order, please don't hesitate to contact our Customer Support. Our team will provide you with the necessary information and assistance to track your order efficiently.

Contact us via:

Will I pay taxes for international shipping?

Yes, international orders may be subject to taxes and customs duties imposed by the destination country. The amount and nature of these charges vary, and they are the responsibility of the recipient. Please be aware of and check with local customs authorities to understand any additional fees that may apply to your international shipment.

Are returns accepted, and are they free?

We regret to inform you that we do not accept returns. All sales are final, and we encourage customers to carefully review their orders before completing the purchase.

Is Cash on delivery (cod) available?

p>Yes, we offer Cash on Delivery (COD) as a convenient payment option for your orders.

How to update address?

  1. Step 1: Log in to your account on our website using your credentials.
  2. Step 2: Once logged in, navigate to the "Account Settings" or "Profile" section. This is typically found in the user dashboard.
  3. Step 3: Locate the address details and click on the "Edit" or "Update" option.
  4. Step 4: Update the necessary fields with your new address details.
  5. Step 5: After making the updates, save the changes to apply the new address to your account.

How to Solve payment issues?

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If you encounter any payment issues, we're here to assist you promptly. Follow these steps to resolve payment issues:

  1. Contact Us via WhatsApp: For the fastest response, we recommend reaching out to us via WhatsApp. You can find our WhatsApp contact details on the "Contact Us" page.
  2. Include Screenshots: To expedite the resolution process, please provide screenshots of the payment-related issue. This will help us better understand and address your concern.
  3. Explain the Issue: Clearly explain the issue you're facing in your message. The more details you provide, the quicker and more accurately we can assist you.

How to cancel Order?

If you need to cancel your order, you can follow these simple steps:

  1. Step 1: Log in to your account on our website using your credentials.
  2. Step 2: Once logged in, go to the "Order History" or "My Orders" section.
  3. Step 3: Find the specific order you want to cancel within the order history.
  4. Step 4: Click on the order number and look for the option to cancel the order. Follow the provided instructions to confirm the cancellation.
  5. Step 5: After successfully canceling the order, you will receive a confirmation email. Please note that orders can only be canceled within a specific time frame after placement.

How to Contact Customer Support?

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Our Customer Support team is ready to assist you. Here are the ways you can reach out to us:

  1. Email: You can send us an email at info@tinkerism.in. Please include your order number and details of your inquiry for a quicker response.
  2. WhatsApp: For fast and convenient support, you can contact us via WhatsApp at [WhatsApp Number]. Simply send us a message, and we'll assist you promptly.
  3. Contact Form: Visit our "Contact Us" page on the website and fill out the contact form. Provide as much detail as possible, including your order number, to help us address your inquiry effectively.